House Rules & Booking Policy

Aire Studio – House Rules & Booking Policy
At Aire Studio, we are committed to creating a respectful, seamless, and uplifting experience for every member of our community. To ensure fairness for all and protect the flow of our classes, please take a moment to review our studio policies below.
By booking any class, private session, or event at Aire Studio, you acknowledge and agree to the following terms:

1. Booking Confirmation
- All classes must be booked in advance through our app, website, or official booking partner.
- Bookings are confirmed only once a valid class credit, package, or membership is applied.
- Walk-ins are welcome if space allows, but availability cannot be guaranteed.

2. Cancellation Policy
- Aire Studio operates a strict 12-hour cancellation policy for all group classes and private sessions.
- If you cancel more than 12 hours before your class, your credit will be returned in full.
- If you cancel within 12 hours of the class, an AED 80 late cancellation fee will apply.
- This policy ensures that spaces do not go unused and that waitlisted clients have the opportunity to attend.
- For recurring bookings or memberships, repeated late cancellations may result in suspension of booking privileges.

3. No-Show Policy
- If you do not attend a booked class and have not cancelled in advance, you will be marked as a no-show.
- In the case of a no-show:
  - A AED 80 no-show fee will apply.
- Repeated no-shows may result in booking restrictions or temporary suspension of your account.

4. Waitlist Policy
- When a class is fully booked, you may join the waitlist.
- If a space becomes available, your booking will be automatically confirmed, and the standard cancellation policy will apply.
- Please monitor your app or email notifications if you are on the waitlist to avoid unexpected charges.

5. Late Arrivals
- Doors close promptly at the scheduled start time for safety and class flow.
- If you arrive more than 10 minutes late, entry will not be permitted, and your booking will be treated as a no-show.
- We recommend arriving 10–15 minutes early to check in, set up, and prepare for your session.

6. Studio Etiquette
- Please respect the space and energy of your fellow members: silence your phone, store personal belongings neatly, and treat all equipment with care.
- Grippy socks are mandatory for all reformer Pilates classes for your safety and hygiene.
- Notify your instructor before class if you have any injuries, medical conditions, or special considerations.

7. Memberships, Packages & Credits
- All memberships, packages, and single class credits are non-refundable and non-transferable.
- Credits and packages have set expiration dates; extensions may be granted in cases of medical leave or extended travel (official documentation may be required).
- Membership freezes or holds can be requested in writing and are subject to approval and studio terms.

8. Studio-Initiated Cancellations
- Aire Studio reserves the right to cancel or reschedule classes due to instructor illness, emergencies, or low enrollment.
- In such cases, all affected bookings will be fully refunded or credited back to your account.
9. Agreement

By booking with Aire Studio, you confirm that you have read, understood, and accepted these policies. Our goal is to create a fair, reliable, and seamless experience for every client — thank you for being part of the Aire community.